Systems & Automation Lead
I turn complex operational and travel technology problems into simple, automated systems that scale the business. With over 25 years’ experience across operations and IT in airlines, tour operators, OTAs and retail travel, I focus on building systems that improve efficiency, visibility and how people actually use them day to day.
What do you look for first when something isn’t working?
Where complexity is getting in the way. I look for what’s actually slowing people down, not just what the process says.
What do people tend to come to you for?
Solving complex problems and staying calm when things change.
What do clients rely on you to improve?
Making systems clearer, more efficient and easier to use. Improving visibility without adding friction.
What matters most when things are under pressure?
Getting people productive and supported quickly, even with imperfect tools. Putting structure in place so the business keeps moving.
Outside of work
I can talk about golf longer than most people will tolerate and I’m regularly found asking myself where my bank card’s got to.
